Try the interactive chat
Sample store
Sone assistantHello! Ask me about linen shirts, shipping or our size guide.
Uses sample data; does not start a real conversation.
Channels and message types
Official TikTok support and how native messaging differs from the developer API.
Sone Central officially supports WhatsApp, Instagram, Facebook Messenger and TikTok alongside phone calls, website chat and the developer API. Connect your TikTok Business account from Integrations → TikTok. Your published text assistant uses the same workspace instructions, public catalog and knowledge, with the message formats and identity checks available on each channel.
TikTok direct messages
| Capability | TikTok |
|---|---|
| Incoming customer messages | Shared inbox, assistant replies and team handoff |
| Text replies | Up to 6,000 characters |
| Images | One JPEG or PNG, up to 3 MB per message |
| Product/service recommendations | An approved product image, with details and links in a separate text reply |
| Knowledge Base images | Images the business marked as customer-shareable |
| Reply window | Within 48 hours of the customer's last message, up to 10 outgoing messages |
| Starting a conversation | The customer must message first |
| Cards, carousels, buttons and quick replies | Not supported by TikTok DMs |
| Audio, video and document sending | Not supported by TikTok DMs |
| Delivery/read status | Sent status only; no delivered/read claim |
Text and image cannot be combined in one TikTok message. Each separate image or text message uses one of the platform's replies. The assistant sends only approved assets and respects business sharing settings. If an attachment cannot be sent, it continues with an honest text answer.
The account must be a TikTok Business Account, registered outside the EEA, Switzerland and the UK, and accept direct messages or message requests. Older connections made through TikTok's developer app may need reconnecting through the current Business connection flow. See Zernio's TikTok inbox requirements.
Developer API conversations
The developer API creates its own API channel conversations. A TikTok connection does not add a channel: "tiktok" request parameter, and these endpoints do not send arbitrary messages into TikTok threads. Your client receives the API's structured catalog cards, actions and files as described in Rich messages. TikTok's native limits apply to TikTok conversations, not to rendering those API parts in your own application.
A TikTok platform ID is not proof of a customer's phone number. Private records from connected stores or hosting panels remain behind server-verified identity checks. API visitors have their own privacy boundary.